Client Communications
Stay in touch, effortlessly.
Message members 1:1, send push notifications, and run marketing broadcasts over SMS and email to the right segments — all from one hub, much of it automated by the BurnOn Agent.
- 1:1 chat & message hub
- Push notifications
- Broadcast SMS & email
Inbox
2 unread
M2m
Maya R.
Thanks coach! 💪
S
Sam K.
See you Thursday
J
Jordan C.
Can we reschedule?
M
Maya R.
ActiveMorning! Smashed today’s session 💪
Love it 🔥 your squat’s up 10 lbs this month
No way — thank you coach!
Agent suggests: Keep that up and we’ll hit your goal early ✨
SendChat
One inbox for every member
Keep every conversation in a dedicated hub — fast, personal and never lost in a personal phone.
- Shared team inbox
- Member context inline
- Quick replies
Broadcast
248 recipients
A
All members
248 people · email + app
All membersLapsed 30dNew this month
☀️ The summer timetable is live! New 6am strength classes Tue & Thu — book your spot in the app.
Send nowSchedule
Automations
The right message, automatically
The BurnOn Agent welcomes new members, nudges lapsed ones and celebrates milestones with messages that send themselves.
- Welcome & win-back flows
- Session reminders
- Milestone messages
J
Jordan C.
PT clientCan we reschedule Friday’s PT?
Sure — Tue 2pm or Wed 10am work?
Tue 2pm 🙌
Agent suggests: Booked you for Tue 2pm — see you then! Calendar updated ✨
SendBroadcast
Reach everyone, or a segment
Send SMS and email to your whole community or a targeted segment — for offers, events and updates.
- Segmented sends
- SMS & email
- Schedule ahead
Automations
3 active
Welcome series
New members · 3 messages
Win-back
14 days inactive
Birthday
Yearly · with a perk
Class reminder
2h before
BurnOn AgentDrafts and sends the right message at the right moment — onboarding, win-backs, reminders.
Client Communications that moves the numbers
<0min
reply time
Automated
reminders
Segmented
sends
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